Pathetic Service/ Device

I’ve reported to tracker a few times now that the unit seems to be sending incorrect distress signals while the car is parked at its registered address and subsequently starts calling me and my emergency contacts making everyone panic. It’s happened on a few occasions late at night after 10pm or the early hours of the morning 12am-4pm. Each time I’m told there is no issue on their side. The previous time I reported it I was eventually told there was a system error after I kept insisting that there is an issue. I was told to contact them again if it happened again. So that’s exactly what I did, only to be answered. more than 2 weeks later and be told that there is no record of that distress signal/ call on their system. I even sent the screen shot of the call. It seems that the people who handle queries use a copy and paste response without even reading to understand the problem. It is extremely frustrating to deal with their staff. I will never use this service again once my contract is over.