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Olefile N
1 reviews | Active since Mar 2019
10 Oct 2019, 18:05
Pathetic Service
I am so hurt about how tracker treated me during the time i needed roadside assistance from them in February 2019,for the first i use their roadside assistance after 18 month having their device,Consultant from roadside assistance was not specific about the extra cost,All he said was that should the be extra cost they will charge me on my next billing and the next thing i was charged R526.00 for extra 4km as they only cover 40km. Imagine being ********** so much money,Being in this industry it is always important disclose the amount before the services is rendered yet consultant from tracker failed to do such.Today they are threatening me with lawyers to pay them.
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Replies (3)
Tracker Connect's replyOfficial
11 Oct 2019, 07:31Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply11 Oct 2019, 07:31
Official
Good Day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's replyOfficial
15 Oct 2019, 10:47Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply15 Oct 2019, 10:47
Official
Good Day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
ON
Olefile N's updateReviewer Update
17 Nov 2019, 08:39Thank you Hellopeter team for being my ear my matter is now resolved after 8 months.
ON
Olefile N's update17 Nov 2019, 08:39
Reviewer Update
Thank you Hellopeter team for being my ear my matter is now resolved after 8 months.