Pathetic service and call-out fee

<p>I received an SMS on Friday at 1.16pm noting "Main Battery Disconnect". I called the call centre on Saturday and spoke to a superviser. who said theyt could not find anything wrong with my unit. I then explained that this was concerning since either my unit was faulty or there is an issue from Tracker's side.</p> <p>Bearing in mind that throughout this whole process I was put on hold which is concerning given that in an emergency who wants to be put on hold?!</p> <p>She said someone from product support would call to assist. I then got called and was told that the conversation was being recorded, I sincerely hope so. I was told that someone would come out to inspect the unit and that a R550 fee would apply.</p> <p>Given that I have been a Tracker customer for a collective 12 years (my wife also signed a new contract in June) I was pretty angry and disappointed with this. I suggested to the call centre person that they reconsider this and was then told that the fee would waivered if I signed a new 3 year contract!!! Again, I explained in robust language that this was not acceptable and for R250 per month I expected better service given that I have been on their premium offering. I was told it was going to be escalated and called back.</p> <p> </p> <p>Guess what...I am still waiting..nice service. Please look at my collective history with your company and answer whether this behaviour is warranted.</p> <p> </p>