Pathetic Service

Have just returned from Tracker, the vehicle tracking systems company, whereby I was honouring a 10H00 appointment we had agreed to. Despite my arriving onsite, at their Doringkloof Offices in Centurion, about 10 minutes earlier, the Technician who had been assigned to undertake the Job on my vehicle was nowhere to be found.

It was only after a persistent pressing on for answers that the Front Office finally tracked him, and still he did seem to be closeby enough to commence with the job - until I had to leave.

Now, the seriousness of this type of service is informed by the sensitivities around car hijacking which also potentially involve the safety of lives? If one is not able to honour an appointment at his offices, and does not even bother to alert the client that he will not be available to assist, then what guarantee is there that the task itself would be undertaken with optimal prudence?

My personal view is that it can't get more hopeless than this in terms of client service orientation?