CL
Courtney L

1 reviews | Active since Mar 2019

07 Aug 2023, 14:25

Pathetic Service!

Absolutely pathetic service! I received my car on last week, been calling them every day since to schedule an appointment to install a tracker and I’m am still waiting! Agents have called me but never to schedule an appointment. I am told they are calling to check if my contract has been sorted out and the scheduling department will call me back! Such a waste of time!

0
Replies (4)
Tracker Connect
Tracker Connect's reply07 Aug 2023, 14:46
Official
Good day Courtney,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly

Tracker Connect

Tracker Connect
Tracker Connect's reply07 Aug 2023, 16:13
Official
Good Day Courtney,

We confirm having contacted you  and explained the resolution process of your query. We further confirm that your concern has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect
CL
Courtney L's update07 Aug 2023, 19:11
Reviewer Update
Good day,

Thank you to the lovely lady that assisted me today. She went the extra mile and made sure I got an appointment asap. I really appreciate all the help Nozintle! You did an excellent job!

Thank you so much!
Tracker Connect
Tracker Connect's reply08 Aug 2023, 08:19
Official
Good day Courtney

Thank you for taking time and reflecting on your positive experience with Tracker.

 we do strive for customer satisfaction.