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Menzi M

1 reviews | Active since May 2020

02 Jan 2021, 15:07

Pathetic service... 3months unresolved matter and months without tracking device but still paying

Worst tracking company ever. My tracking device has been removed and how i lve got no idea, i assume it was removed last year when i had an engine change. Tracker sent me an email this year August to have a device tested and was discovered that there is no tracking device in the vehicle.

Tracker testing station sent an email October 2020 twice regarding my matter, i made several calls and made another call last week, i told the lady i was speaking to that the my airtime will run out, she asked me to hang up so that she can call me back, i gave her my numbers and till this very day my matter is not resolved.

Im driving around with a car that has no tracking device , yet im still paying. Is this the kind of service you give your customers also when they report their ****** cars? This is pathetic... Im sooo damn angry

I will never recommend tracker to anyone. Its now 3 months with an unresolved matter, service very poor and disgusting.

0
Replies (2)
Tracker Connect
Tracker Connect's reply05 Jan 2021, 09:39
Official
 
Good day Menzi M

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
                             
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect 
Tracker Connect
Tracker Connect's reply19 Jan 2021, 09:50
Official
 
Good day  Menzi M , 
 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect