CS
Charles S

1 reviews | Active since May 2016

14 May 2016, 05:45

Pathetic Service

I have had Tracker installed on 2 of my vehicles, the one was ****** and could not be recovered by Tracker. The car was eventually recovered by the police due to a tip off from a petrol attendant at an Ultra City. I was still recieving messages from Tracker telling me they were still looking for my car and keep updated after the car had been returned. The second vihicle that had the tracker installed was traded in and the so I no longer owned the vehicle, but I was still expected to pay for the contract and could not cancel unless I paid R1200.00. This after they could not recover my ****** vehicle. Now I am being phoned by agents looking for R400.00. Tracker could not do there job, but I still have to pay for a vehicle I do not own anymore.

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Replies (2)
Tracker Connect
Tracker Connect's reply14 May 2016, 06:04
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Shaakier Hartley .Tracker Connect
Tracker Connect
Tracker Connect's reply14 May 2016, 11:13
Official
Thank you for your communication. We hereby confirm that we were in contact with you and provided feedback regarding your complaint on email. Kind regards Tracker Customer Care