Pathetic device draining car battery 7X, unresponsive Managers when you claim for a Refund

How am I with this company since 2018, how is *** a Manager if he cannot respond to escalations made 2weeks ago by Prudence Mxesho and other Customer Service Agents. My life has been in danger due to a car that doesn’t start at night x3, tracker ****ed up my brand new vehicle by inserting a tracking device that drains 7x more from my car 🪫 battery. I’ve changed my battery twice, this year I got a technician to inspect it & when I told tracker they sent their own technician who saw the problem + spend the entire day to replace this but my car battery was already ****ed up again & had to be replaced. I am not getting feedback on a claim for the costs of replacing my car battery this year, it’s been months and *** has received 10 escalations & I’ve personally emailed this person to no avail. I’ve asked for a cancellation as well still nothing.