Pathetic customer service.....again

I was contacted last week from a call center agent at Tracker after struggling to get through telephonically.

I was told that my final debit order including the subscription and cancellation fee would be R821,54.

My debit order was only the subscription of R221,54.

Now again I am trying to reach someone at Tracker and nobody answers the telephone!

Is this what Tracker regards as acceptable customer service?