PN
Phumlani N
1 reviews | Active since Jun 2014
17 Feb 2023, 16:20
Pathetic Customer Service
Pathetic service from Tracker SA. Technician was scheduled to diagnose my Tracker unit today 17 Feb 2023 at 15h00pm. I left work at 14h15pm immediately rushing to be at home with an intention to be on time re: scheduled time. An hour has gone by, technician is no where to be seen neither a call from Tracker SA to keep me in the loop as to what time technician I come or not. My reference number for appointment ***.
Best way forward is for me to cancel my contract and look for an alternative company that will provide better service and who care for their clients.
I've been sitting at home from the past 1h20pm; wasting precious time waiting for technician who I don't whether he'll make it or not!!!
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Replies (2)
Tracker Connect's replyOfficial
17 Feb 2023, 16:34Good Day Phumlani,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply17 Feb 2023, 16:34
Official
Good Day Phumlani,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
22 Feb 2023, 08:50Good Day Phumlani,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect
Tracker Connect's reply22 Feb 2023, 08:50
Official
Good Day Phumlani,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect