Pathetic customer service

<p>Hi i hope I can get some assistance please, I purchased a car in February this year and was charged 3000 for tracker, I am still paying a subscription fee of 199 pm I cannot understand why I have to pay 3000 as I am on a 36 month contract with tracker, I have called the dealership where I bought the car and they say that I needed to pay for the tracker unit But the option that I am on has free installation, I cannot seem to get any assistance from tracker itself I have made numerous attempts to contact the durban branch aswell as the technical department they keep promising to get back to me and I am waiting since Friday, the finance liason from the dealership says they waiting for someone from tracker to call but they haven't done so</p>