IC
Ismail C
1 reviews | Active since Apr 2011
02 Oct 2020, 09:04
Pathetic Aftersales Service
The aftersales service by Tracker Connect is **********. I had to call for my credentials to be sent to me and was told that my product would be linked. This morning I receive a call from one of the ladies at Tracker (omitted to note down her name) and she mentions that the unit was not installed in my vehicle. I mentioned to her that I will provide the IR number as the unit was installed yesterday. She left me on hold and the call dropped and I have still not been assisted to link my unit to the app/ online portal.
I will attempt to retrieve details of Wayne Muller as this is totally unacceptable. I am paying for a service and not getting any resolution.
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Replies (2)
Tracker Connect's replyOfficial
13 Oct 2020, 13:11Good day ismail,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply13 Oct 2020, 13:11
Official
Good day ismail,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
13 Oct 2020, 13:20Good day Ismail,
We confirm having contacted you and explained the resolution process of your query. We further confirm that you complaint query has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect
Tracker Connect's reply13 Oct 2020, 13:20
Official
Good day Ismail,
We confirm having contacted you and explained the resolution process of your query. We further confirm that you complaint query has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect