Paid up letter

good day i had an account with you guys which i when in arrears and my account was handed over to a debt collector company win Durban ********** which i spoke to leana and she advise that the account was settled in the month of April . They gave us the number to call you tracker for an update which they cant provide us with a paid up letter , we called din spoke to a Lady Shamika on the 16th or the 15 at 14.24 pm she advise that on tracker side the account was canceled already in March that we didn't have to cancel the account but then we got billed again PLEASE ADVISE US AS THIS ACCOUNT WAS CANCEL AND IF YOU CALL CENTER AGENT ADVISE IT WAS CANCELLED BY MARCH WHY BILLING US OR GIVING WRONG INFORMATION WE NEED TO CLEAR MY NAME ON itc as this account has been handed over to a different debt collection again .

please i need this letter with in 12 hour before we take the matter further . this is something that we dont except we called in on the date for a letter but then you agent advise they dont provide a letter we need to call the debt collection company for the letter when we call then they advise tracker has to help my details is S a Lubisi ********** 357 ********** 650392 **********