EC
Ella C

1 reviews | Active since Dec 2023

11 Jun 2026, 10:28

PAID FUNDS NOT ALLUCTED AS SHOULD BY FINANCE DEPARTMENT

Hi had a tracker fitted on the 28 April 2026. I have received an invoice on the 29 April 2026 of R148.28. Witch i paid by bank transfer with reference number they set out to be used. On 17 Of May i have received an invoice of R139 that needs to be paid by 1 June 2026. With the correct amount in my bank account i found that the debit order was declined due to insufficient funds. Juts to found out they wanted to take the amount of R148.28 again with the R139. Now i have received an invoice of R60 to be paid cause of the debit order that did not went off. SO, WHO IS WORKING WITH THE INVOICES AND BANK STATEMENTS. HOW MANY TIMES DO THEY WANT TO TAKE THE SAME AMOUNT. I have sent an email to them just to get a response the took the money because the R148.28 debit was too late. ok so did nobody see that that amount was paid already. So money being paid an no one cares where it comes from

Starting with problems from day one

0
Replies (4)
Tracker Connect
Tracker Connect's reply11 Jun 2026, 10:37
Official
Good day Ella De Canha,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
 
It is our intent to help you reach a prompt resolution of this matter.
 
We will revert to you shortly.
 
Tracker Connect.^BM
Tracker Connect
Tracker Connect's reply11 Jun 2026, 15:37
Official
Good day Ella De Canha,
 
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.  

Thank you for your patience and understanding.
 
We would like to take this opportunity to thank you for doing business with our Company.
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
 
Tracker Connect
Thank you.^BM
EC
Ella C's update11 Jun 2026, 15:40
Reviewer Update
I must say a big thank you for Bmatimolane for assisting in this matter. She was professional and immediately asked for all my proof and made it clear that she will do everything sot solves this matter.

Thank you so much. Everything is up to date and solved.

Thank you again for assisting 😊
Tracker Connect
Tracker Connect's reply11 Jun 2026, 15:45
Official
Good day Ella De Canha

Thank you for taking time and reflecting on your positive experience with Tracker. 

We do strive for customer satisfaction

Thank you ^TP