rK
riaz K

1 reviews | Active since Feb 2015

20 Nov 2019, 22:35

paid for incorrect device for 4/5 years

had a device installed in my vehicle to my knowledge was a tracking device, i have paid for the past 4/5 years for the incorrect device. i have changed insurance companies as well and i have incorrectly supp**** information to my current insurer. in the event of my vehicle being ******, my insurance company will refuse to payout due to me supplying incorrect information and tracker wont be able to retrieve my vehicle. is this fair on me to pay for something that is not correct? my vehicle was taken to a tracker outlet, hence i knew its a tracking device installed and not a data device which was installed. who is responsible for my loss of payment for incorrect device installed?

0
Replies (2)
Tracker Connect
Tracker Connect's reply21 Nov 2019, 07:32
Official
Good Day Riaz
    We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply05 Dec 2019, 10:28
Official
Good Day Riaz,
     We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.  We would like to take this opportunity to thank you for doing business with our Company. 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect