LL
Lebo L

1 reviews | Active since May 2022

26 May 2022, 09:31

Overcharging and lack of efficiency

Every month I get notified that I will be charged an amount that is way above what I had agreed upon with tracker on the installation. I have been trying to cancel the contract for 3 months now and they are giving me the run around.

0
Replies (4)
Tracker Connect
Tracker Connect's reply26 May 2022, 14:11
Official
Good Day Lebo
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply26 May 2022, 15:59
Official
Good Day Lebo,
 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect
LL
Lebo L's update26 May 2022, 16:03
Reviewer Update
Good Day,

Thank you to Christell who was very helpful.

Regards,

Lebo
Tracker Connect
Tracker Connect's reply27 May 2022, 07:39
Official
Good day Lebo. 
 
We continually strive to improve our levels of service and support to our customers therefore we are delighted that your experience with Tracker was positive.
 

Kind regards,