OTEX R C department head is useless to drive staf

i HAVE E-MAILED TRACKER SEVERAL TIMES AS I WOULD LIKE TO CHANGE MY TRACKER PRODUCT, BUT THEY HAVE REFUSED TO ASSIST ME. I HAVE FINALLY SIGNED A CONTRACT TO INSTALL A DIFFERENT TRACKER DEVICE WITH THEM, BUT NO ONE HAS GOTTEN BACK TO ME ON CANCELLING THE EXISTING CASH BASIS CONTRACT!!! UNBELIEVABLE NOW I WILL BE CHARGED TWICE FOR TWO DIFFERENT TRACKER DEVISES ON THE SAME CAR!!!!! i DOUBT THEY WILL REFUND ME EITHER FOR THE EXTRA THAT THEY WILL CHARGE AND CONTINUE TO CHARGE.<br> <br> I JUST WANT A RESPONSE MAN!!!<br> <br> THIS OTEX RETENSION CUSTOMER CONSUMER DEPARTMENT IS USELESS IF THEY WANA CONTINUE TO RETAIN CUSTOMERS! I WISH THE HEAD OF THIS DEPARTMENT WOULD WAKE UP AND DRIVE THEIR STAFF PASSIONATELY FOR A CHANGE TO ACTIVELY TRY AND RETAIN CUSTOMERS AND PROVIDE PROMPT CUSTOMER SERVICE!<br> <br> IF IO DON'T GET A RESPONSE IN THE NEXT DAY, I WILL DEFINITELY CANCEL ALL MY PRODUCTS WITH TRACKER AND WILL PERSONALLY ENSURE THAT MY COMPANIES FLEET AND EVERY SINGLE BOARD I SIT ON CANCEL THEIR EXISTING CONTRACTS DUE SUCH POOR SERVICE DELIVERY.