Opportunists ****mers

I just recently signed up with Tracker (last month) and I had requested on two separate occasions for my monthly payment to be debited, but this wasn’t processed on their side. As a result, the payment didn’t go through, and I’ve now been charged a collections fee (how, when I’m the one who’s called and emailed to ask why my monthly payment hasn’t been debited??? What’s the collection fee when no one has ever called me to notify me of a failed debit order if any, instead I’m the one that has called a couple of times after noticing my account wasn’t debited?)