AH
Adriaan H

1 reviews | Active since Oct 2024

12 Jan 2026, 09:00

Ongoing Issues with Tracker Device and poor Service

Ongoing Issues with tracker Device and poor Service I am writing to express my dissatisfaction with the service i have received from Tracker. This is now the 2nd Tracker unit in a year that has burned out in my vehicle. witch completely unacceptable. in addition, when a booking is made for a technician to attend. i often left waiting, only only to be informed later-after I follow up- that the booking was newer confirmed. 2nd time. I also find it frustrating that i am contacted frequently by your team, yet when i need assistance and call in, responses are slow or not forthcoming. The lack of responsiveness is concerning, especially considering the nature of your service. Given these ongoing issues, it is not surprising that so many vehicles are being ****** when customers cannot rely on the system or on timely support.

0
Replies (2)
Tracker Connect
Tracker Connect's reply12 Jan 2026, 09:02
Official
Good day Adriaan Horn   We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply12 Jan 2026, 12:33
Official
Good day Adriaan Horn, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect

Best regards,