Ongoing Billing Issue and poor service from Tracker

I have been a customer for the past three years and have consistently chosen to pay my subscription annually to avoid the inconvenience of monthly billing and unexpected charges.

On 16 February 2026, I paid R1529 in full for the year, as advised by a Tracker agent. Despite this, I started receiving invoices in March, first for R139 on 18 March, and then another for R1251 on 19 March.

I immediately contacted Tracker and sent proof of payment. I was told that my account was in order and that I should ignore the invoice. However, I have continued to receive further invoices, along with SMS notifications requesting that I accept a DebiCheck mandate.

I did not authorise any debit order, and I find it unacceptable that this is being requested after I have already paid in full.

This entire experience has been frustrating and disappointing. The purpose of paying annually was to avoid exactly this kind of stress, yet I am now dealing with repeated billing errors and a lack of clear resolution.

I expect Tracker to: • Correct their billing errors immediately • Stop sending incorrect invoices • Confirm that no debit orders will be processed without my consent • Provide proper customer service and accountability

I am extremely dissatisfied with how this matter has been handled and would caution others against experiencing the same issue.