RP
Rolanda P

1 reviews | Active since Apr 2015

23 Aug 2019, 09:48

ONE OF THE MOST UNREASONABLE COMPANIES!!!!

One of the most unreasonable company. I just want to let people know before you join tracker please reconsider it. Yes they service is great for example if you in high risk zone they let you know or bad weather exec..... But what I want to complain about is how unreasonable they are.,, In April we bought a new car. So the tracker is in the old CAR. We are a client for almost 3 years. They never struggled to get payment from us.... So we asked them can they put that tracker device in the new car.... they say yes but there is a fee from over 1000 to do so... very disappointing we want to cancel... there is also a fee over 1000.... So we are stuck. We must pay for tracker that we don't use anymore... THE BIG NEWS COME FURTHER THEY DID NOT TURN OFF THE TRACKER IN THE OLD CAR SO THE NEW DRIVER GET ADVANCED OF TRACKER AND WE PAY FOR THE TRACKER . SO EVERY TIME WHEN HE IS IN HIGH RISK ZONE WE GET NOTIFICATIONS... WHY IS THAT FAIR TO US WE PAY FOR TRACKER THAT HE USE... ? THEY DONT HAVE CLIENT LOJALTIES NOTHING.. SO WHY MUST WE STAY WITH TRACKER IF THEY ARE UNREASONABLE WITH US....

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Replies (1)
Tracker Connect
Tracker Connect's reply23 Aug 2019, 10:03
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
It is our intent to help you reach a prompt resolution of this matter. 
 
We will revert to you shortly. 
 
Tracker Connect