Once again, dismal service

I had previous issues with Tracker, and now once again here we are. Their unit has been non functional for two weeks and upon informing Tracker that it has a problem, I was told that I need to wait two weeks for a technician to handle the issue. As there usual modus operandi, their two weeks has now become two months with no sign of a technician. Their service representatives are highly *********** and so is their customer service. Needless to say, they have continued billing for a tracker that is non operational. Its time for me to change companies!