1 reviews | Active since Nov 2011
Old premium not cancelled
After been insured with Tracker for 5 years, I decided to cancel my monthly premium because it was too expensive and I opted for a cheaper premium. I cancelled the old premium around the 23 of July and on the 26 of July a new tracking device was installed on my vehicle and my monthly premium would now be R99. To my surprise the old premium kicked in on the 1st of August instead of the new premium of R99. Because I did not budget for the old premium, the bank charged me an extra R80. Tracker, until you cancel the old premium I will not be paying you a cent. I tried talking to you call centre agents, but it's a waste of my time.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
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Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Good Day Ms MW Letsoalo,
We confirm that we have made contact with you and sent you an email as per our telephonic conversation. We will wait for your feedback and assist further with the matter.
Kind Regards
Tracker Connect Customer Care Team
Good Day Ms MW Letsoalo,
We confirm that we have made contact with you and sent you an email as per our telephonic conversation. We will wait for your feedback and assist further with the matter.
Kind Regards
Tracker Connect Customer Care Team
Good Day Ms MW Letsoalo,
We confirm that we have made contact with you and assisted accordingly. An email has been sent after our telephonic conversation.
Kind Regards
Tracker Customer Care Team
Good Day Ms MW Letsoalo,
We confirm that we have made contact with you and assisted accordingly. An email has been sent after our telephonic conversation.
Kind Regards
Tracker Customer Care Team