RB
Rita B

1 reviews | Active since Jan 2018

21 May 2021, 11:43

NUISANCE CALLS WITHOUT MY PERMISSION TO SELL PRODUCTS

Today I was once again bothered by a call agent called Kagiso - who is as per usual trying to sell me a new tracker device.

1 - How and who gave them permission to contact me. 2 - How did they get my contact details? 3 - When I asked him the questions he simply tells me it's predictive dialing so there is nothing he can do! 4 - When I ask who is his manager - he does not have permission to give me that information.

So companies like tracker can continue to bother customers mercilessly and there is just no recourse - no accountability - no privacy of my personal information - and I have no idea who else my information has been given to.

This is just absolutely SHOCKING! At the very least I would expect them to call and say!!!!

My name is Kagiso I am calling from Tracker Have you given permission for us to call you? If the answer is NO - Tell the customer where they obtained the information from - Delete the information DO NOT CALL AGAIN RESPECT PEOPLE'S PRIVACY

0
Replies (2)
Tracker Connect
Tracker Connect's reply21 May 2021, 11:58
Official
  Good day Rita,  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
 
 It is our intent to help you reach a prompt resolution of this matter. 
 
 We will revert to you shortly. 

Tracker Connect 
Tracker Connect
Tracker Connect's reply21 May 2021, 12:13
Official
Good day Rita, 

Kindly be advised that we have emailed you in response to your complaint. Once again we would like to apologize for any inconvenience caused. 
This serves to  confirm that the query on your account has been resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 
 
 Tracker Connect