Not taking suggestions seriously - ambiguous warning sms's

<p>My complaint is with regards to the sms and email that is sent to customers to notify them (me) that the tracking unit hasn't detected movement "recently". This is extremely ambigious and can mean anything. Only after calling the number in the sms did the representative from Tracker notify me that "recently" in fact means 72 hours, obviously alarming me that my tracker isn't working. </p> <p> </p> <p>I suggested to the representative that Tracker should include the 72 hours in their warning or email but unfortunately he was not interested in my suggestion since "many people have suggested it before". So then why is it not included? Now I have to phone in to get clarity about the warning. I feel strongly that this should be rectified quite quickly since many people (including myself) will ignore such a warning since it is not specific.</p>