Not happy with customer experience.

I have 2 main issues with Tracker Connect:

1st issue is regarding the contract and costs.. specifically being required to sign on a 3 year contract, with penalty costs if you choose to cancel before the contract duration, but then they push up the prices every year?

2nd Issue is regarding the reduction of features, previously I used to have a key tag that would trigger early warning detection, ie: if the vehicle moves without the tag present, I would receive a phone call to confirm everything is okay. A feature required by most insurers. now I am required to use the Car Guard feature on the app, which has no early warning detection alerts that prompts a check up call.

To sum up the experience, costs more to have less services, with no way to leave without additional costs.