Not happy client

---------- Forwarded message --------- From: Caleb White <***> Date: Sun, Dec 15, 2024, 21:18 Subject: Bad Service To: <***>

Good morning my name is Alistair White with ID *** cell *** and I reside at 993a Molopo st Riverlea. Now I was called by one of your sales representative and a quote wat done for my Toyota Corolla cross and I was happy with the quote,so I agreed to sign up and provide all my personal information including my banking information.Now the debit order went off in November and I was awaiting installation of your tracker unit into my vehicle.Now the first technician called me for installation so I went to accompany him to where the vehicle was just to find out the the make of vehicle that he had on his job card was not a Toyota Corolla cross so he redispatch the job back ,then the next two hours another technician calls me for installation so I told him what happened with the first guy then he said he will sort it out.Now three days later I called tracker to find out now what is going on then to find out that the make and model has not been updated on the system.By now I was now really upset and not impressed with this unprofessional act of staff at tracker looks like no one actually worry about client service.I left it now it's now a month now and tracker is expecting to debit my account again but the tracker unit has not been installed in my car so how does that work should anything happen to my car tracker would just fold their arms.Now I am not happy and instructed the bank to stop the debit order from tracker.On the same not am I requesting a full refund of the premium to be paid back into my account this week cause I don't want to continue with tracker will rather do business with company that's serious about client service please can you get back to me regarding my full refund urgently please.

I hope to hear from you soon

Alistair white ***

---------- Forwarded message --------- From: Caleb White <***> Date: Mon, 6 Jan 2025, 17:31 Subject: Fwd: Bad Service To: <***>

---------- Forwarded message --------- From: Caleb White <***> Date: Sun, Dec 15, 2024, 21:18 Subject: Bad Service To: <***>

Good morning my name is Alistair White with ID *** cell *** and I reside at 993a Molopo st Riverlea. Now I was called by one of your sales representative and a quote wat done for my Toyota Corolla cross and I was happy with the quote,so I agreed to sign up and provide all my personal information including my banking information.Now the debit order went off in November and I was awaiting installation of your tracker unit into my vehicle.Now the first technician called me for installation so I went to accompany him to where the vehicle was just to find out the the make of vehicle that he had on his job card was not a Toyota Corolla cross so he redispatch the job back ,then the next two hours another technician calls me for installation so I told him what happened with the first guy then he said he will sort it out.Now three days later I called tracker to find out now what is going on then to find out that the make and model has not been updated on the system.By now I was now really upset and not impressed with this unprofessional act of staff at tracker looks like no one actually worry about client service.I left it now it's now a month now and tracker is expecting to debit my account again but the tracker unit has not been installed in my car so how does that work should anything happen to my car tracker would just fold their arms.Now I am not happy and instructed the bank to stop the debit order from tracker.On the same not am I requesting a full refund of the premium to be paid back into my account this week cause I don't want to continue with tracker will rather do business with company that's serious about client service please can you get back to me regarding my full refund urgently please.

I hope to hear from you soon

Alistair white ***