MB
Merike B

1 reviews | Active since Aug 2015

22 Dec 2016, 08:17

Not closing the account like we asked-keep wanting money from us

<p>Good day</p> <p> </p> <p>Our Tracker account has been cancelled few months back</p> <p> </p> <p>All outstanding monies was paid when this account was closed</p> <p> </p> <p>We keep getting smse's and emails saying the account is in arrears...Please tell me how this Is possible if the account is closed and non existing anymore?</p> <p> </p> <p>Please this has been going on for a few months now and the problem has still not been corrected form your side</p> <p> </p> <p>Honestly it is not funny anymore</p> <p> </p> <p>CLOSE THE ACCOUNT and get your admin up to date like we asked you THE FIRST TIME</p> <p> </p> <p>ACCOUNT NO: ********** </p> <p> </p> <p>We contacted tracker numerous times about this-they fix it for a month and the next month we get another statement saying we owe money.</p> <p> </p> <p>How the hell is that possibe?</p> <p> </p> <p>Please i am asking again and I am asking nicely -fix this problem ASAP!!!</p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Tracker Connect
Tracker Connect's reply22 Dec 2016, 08:47
Official

Good day Merike,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply22 Dec 2016, 09:10
Official

Good day Merike,

We confirm having made contact with you and discussed your query. We'll await you reply to the email sent and proceed from there with our investigations.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply22 Dec 2016, 12:39
Official

Good day Merike,

We again confirm that your query has been resolved. An email has been sent to you with the conclusion of your query.

Thank you for your valued support to Tracker.

Tracker Connect,

Maroba Kekana