Not able to do their jobs right

Last week Friday I sold a vehicle and instructed Tracker through their service agent as well as per instruction from the vehicle dealership to cancel one contract and renew another contract for the replacement vehicle. I was informed about a cancellation amount as I requested a brand new unit to be installed in the replacement vehicle and the old one to be cancelled.

Needless to say, even though all of the instructions were clear, the old vehicle is still reporting on the app and despite my instructions, I have yet to see the new vehicle on the mobile app.

Why PAY FEES if Tracker don’t do what they are supposed to?? Maybe you should waive your fees if you can’t do your jobs properly!!!!

N du Plessis, K Louw and pdealers@tracker are all involved in this mess! Is there nobody who can do their jobs RIGHT THE FIRST TIME in this country anymore??