Not a Happy client

I received an email on Friday 11/03/2016 telling me that you can see my vehicle and i must call in to be rectify this of which i did on the same Friday and on Monday 14/03/2016 i tried to check for my car and still couldn't see it and sent an email to your help desk and i got a response and was told that my query was escalated and today i logged on and still not seeing my vehicle it says no data could be retrieved what must i do now because this is frustrating now. what if anything happens to my vehicle will you be able to find it.