CB
Cecil B

1 reviews | Active since Sept 2014

08 Apr 2015, 08:58

Not a Happy client

'I've been calling tracker from the 27 Th of march 2015 to activate my contract and i was told i owe R 680.00 of which i paid on the 27th or match and was told it will reflect on their side on the 31st of march i called on the second and it reflected and i called again on the 2nd of April to inform them that the unit hasn't't updated an can they please fix that and i was told it was hard locked and it will be sent to the relevant department and i was kept on hold for - 8 min and the lady told me that it will be updated within 24 hours and on that i must check on Tuesday the 7th of April it will be OK. i called on the 7th to inform them that it hasn't't updated and i was told that they are dealing with it it will be sorted by today and dome one will call me when its done,today i checked again and still the same problem and i called and spoke to Moses and he told me that the lady dealing with it sent the request to MTN yesterday and that i must wait 36 hours fr the unit to be sorted, my problem is i've been calling then daily and i was told different stories, so id like some one to call me and tell me what i must do now.

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Replies (1)
Tracker Connect
Tracker Connect's reply08 Apr 2015, 09:02
Official
Hello cecilb03,

Your complaint dated the 8th of April 2015 has been noted.

Please be advised that we are currently investigating your query and will revert to you shortly.

Thanking you for your patience.

Innocentia Maluleke
Tracker Customer Care