AS
Alan S

1 reviews | Active since Jul 2015

27 Jul 2015, 12:10

Non cancellation of service

I sold my vehicle in April this year that was fitted with a Tracker recovery unit.<br> I have been trying to cancel the subscription since then... but Tracker keep taking their debit order monthly.<br> I have had over six telephone calls and have a string of emails but still the Tracker theft machine continues taking money from my account on a monthly basis.<br> <br> So, I've now paid May, June, July and August subscriptions totalling R360.<br> <br> They have told me I need to pay R400 as an early settlement/ cancellation fee as I still had 12 months to run on my 36 month contract.<br> <br> I have asked for an invoice for it three times... and still I wait...<br> <br> I have also asked for a credit for the months where Tracker has ****** my money... and still I wait.<br> <br> On the phone this morning they said they had no record of cancellation...<br> <br> This company is a complete JOKE...<br> <br> There marketing campaign says they can save us from ourselves... can anyone save us from Tracker Connect? <br>

0
Replies (1)
Tracker Connect
Tracker Connect's reply03 Aug 2015, 07:52
Official
Hello aschermbrucker,

Your complaint dated the 2nd of August 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Innocentia Maluleke
Tracker Customer Care