1 reviews | Active since May 2015
No Tracking on my car for a month and numerous calls to me and my family about false accidents and battery unit
I'm UTERLY DISGUSTED by Tracker and I will summarise this as follows:
1. I moved to Tracker from Netstar in October 2022 and this is the biggest mistake I have ever made as they have been calling me, my wife and sister stating that I have been involved in an accident sending my family into a panic especially as I was in meetings and couldn't take phone calls. This has happened twice and the last time was on 5 November 2022. The car was parked at Disufeng Pub in Soweto and this tells me that their tracking system does not work. If I hve been involved in an accident, surely they should be able to communicate this information and I want to get feedback from them on where they claim the accident occurred. A similar call was received by my family in Ocoter 2022 when I was peacefully attending a piano class at 12pm 2. They have called numerous times stating that there has been battery disconnect in my car of which there has been nothing wrong with my car battery and I kept informing them about this. The last time I got angry about this with the call centre agent I subsequently requested the audio recording of our call and guess what - Sharlene Gross sent me the audio recording of when I took the contract with them. I informed her that I want the audio recording on 13 November 2022 and she rep**** that it is Tracker's policy to not release call recording of their emergency line. Very convenient, isn't it. Especially as I was very distraught about the panic they bring to my family.
3. On 10 December 2022 they called again with battery disconnect issues and I informed the contact person about the numerous fault battery disconnect calls I have received and the anguish they have caused my family. She stated that the problem is likely the actual tracing unit they have installed in my car. I asked her to inform them to come and have it checked out but nothing has happened.
4. On 23 February 2023 I received a second sms that no car movemenet has been detected on my car. I called them and informed that my car has been on the move and they stated that they will send a technician to my home to investigate why their tracking device does not pick up movement on my car. It is now 15 March 2023 and no technician has come to check my tracking unit. On Friday, 10 March 2023, I took my car for service and the mechanics work included taking out the battery when they were working but I have received no call from Tracker.
It is apparent that my car has not been receiving any tracking services by Tracker since they first sent me the sms on 16 February 2023 that they have not picked up any movement on my car as I was driving my car regulary and informed them when I called after the second sms.
It is appauling to think that I have moved from Netstar to Tracker only to experience this mayhem in 5 months. The contract still has 31 more months to go and yet I am not receiving any satisfactory service from Tracker (now no service at all) and they don't want to share my telephone recording with them because they are "protecting our operational security and the integrity of the emergency process" as per Sharlene Gross. These guys have no shame.
THIS IS DISGUSTING!!!!! And this leaves a bitter taste as I left Netstar for THIS!
This complaint is just the beginning of my actions. I'm GATVOL!!!!
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Tracker Connect
1. Tracker has stated that while my tracking unit was not functional for a year, they actually have installed 2 tracking devices in my car and this is their normal practice based on cars they select to do this with. So I have decided to accept Tracker's claim that they are capable of installing additional tracking devices on clients' cars as they wish. I'd like to hear what readers and Tracker clients think of this.
2. Tracker has confirmed that I called them on 24 February 2023 to inform them that my car has been moving and they awere not able to track it. They also acknowledge that they have not sent a technician to me as agreed until I submitted this complaint on 15 March 2023. They claim that the additional tracking device they installed in my car was working. A device ONLY tracker knows about.
3. We are not allowed to ask for more than 2 recordings from our calls with Tracker. The only recording we get via e-mail is the one when we took the contract with them i.e. giving them business. After that, they can only play recordings to us on a phone line that is not very clear and I have requested that I be allowed to come to their offices to hear the misery and anguish they put me through. Tracker has also advised that we are welcome to record calls with them using our phones, if we prefer.
That is Tracker for us, ladies and gentlement. I shall look at my diary for a time suitable for me to go and recap on what they said to me. If I'm wrong in the above points then I will ask them to play the recording of our calls as well so that I can come back to this platform and make amends.
Was my car tracked by tracker between 16 February 2023, when I first received the sms that they can't track my car movements, and 16 March 2023 when I took it for a new device to be installed? I say no and they say yes but "we have resolved the query amicably". Maybe I'll ask them to show me my trips between this period when I go to their offices to listen to the recordings and compare them with all the trips I made. Should be an interesting discovery.
Till then.
1. Tracker has stated that while my tracking unit was not functional for a year, they actually have installed 2 tracking devices in my car and this is their normal practice based on cars they select to do this with. So I have decided to accept Tracker's claim that they are capable of installing additional tracking devices on clients' cars as they wish. I'd like to hear what readers and Tracker clients think of this.
2. Tracker has confirmed that I called them on 24 February 2023 to inform them that my car has been moving and they awere not able to track it. They also acknowledge that they have not sent a technician to me as agreed until I submitted this complaint on 15 March 2023. They claim that the additional tracking device they installed in my car was working. A device ONLY tracker knows about.
3. We are not allowed to ask for more than 2 recordings from our calls with Tracker. The only recording we get via e-mail is the one when we took the contract with them i.e. giving them business. After that, they can only play recordings to us on a phone line that is not very clear and I have requested that I be allowed to come to their offices to hear the misery and anguish they put me through. Tracker has also advised that we are welcome to record calls with them using our phones, if we prefer.
That is Tracker for us, ladies and gentlement. I shall look at my diary for a time suitable for me to go and recap on what they said to me. If I'm wrong in the above points then I will ask them to play the recording of our calls as well so that I can come back to this platform and make amends.
Was my car tracked by tracker between 16 February 2023, when I first received the sms that they can't track my car movements, and 16 March 2023 when I took it for a new device to be installed? I say no and they say yes but "we have resolved the query amicably". Maybe I'll ask them to show me my trips between this period when I go to their offices to listen to the recordings and compare them with all the trips I made. Should be an interesting discovery.
Till then.
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
Tracker Connect