No tracking from Tracker

Shocking ……. I have been paying for subscription With Tracker for more than four years , and have had a sms that a test had been conducted and all is well on a occasion Not hearing from them for sometime I set out “trying “ to call them and there is were my nightmare started. Firstly to get hold of anyone takes up to four calls as they get cut off after holding for a operators. Surprisingly, supplying my registration number and then my ID number they could not find any detail. The operator tried to convince me that I had the wrong tracking company. As last resort they used my cell number , and could then find my name and yes not surprising they had my banking details, but nothing more. The excuse was that it is my responsibility to insure my details are captured and correct. I then tried to update my details but apparently there system is very slow and I spend another 40 minutes and a view calls ( the operator is not allowed to call you back ) and hope my details are now correct, I then asked for the test to be conducted as I’m aware that the insurance will check when last the system was checked ,if your vehicle is ****** before they will pay out. This process used up another 20 minutes of my depleted airtime , just to be told that the test / check will take up to 72 hours “WHY MAKE ME HOLD ON “ Sadly to say that I haven’t had any response or reply on the test results as yet , but I’m not holding my breath that I will have any reply. ( it been more that 72 hours) The shocking part and quite sad is that if my vehicle was ******, they would not have been able to track or retrieve my vehicle and the insurance would not have payed out. I have looked and tried calling other numbers and filled out the contact me email but no luck. I feel very sorry for peoples vehicle that was ****** or hijacked and are waiting for it to be recovered