No technicians available to fix anything

My tracking system does not update with trips that I make. I have called tracker about 3 to 4 times trying to fix this. The first time I was told the technicians need to update the system and I was going to be called back no one called. The second time I was told a booking will be done and no booking was ever done. I waited to be called, nothing. Today I’ve given up as I had to keep holding for the technician for the longest time