No technician to install the unit after the appointment was confirmed.

I have scheduled the installation of a Tracker unit in my car at my Limpopo house. An SMS confirmed that the installation would take place on July 03, 2025, at 09:30. A minute later, a lady named Gertrude from the Polokwane Tracker office called me to inform me that there was a mistake because no technician had been assigned to perform the installation. She advised me to take my car to the nearest town, which is 18 km away. That was an inconvenience, as my son, the only person resident in my Limpopo house, was supposed to travel to Pretoria. I could not reschedule or take the car to the nearest town. I then called their customer service line and was on hold for 16 minutes. After that, Dimakatso assisted me, but she was unable to resolve the issue. I then told her to put the installation on hold and not to cancel the installation order. Is the situation an indication of how despicable Tracker Connect has become?