No support or service and ******* financial actions

Tracker installed a new tracking device in my vehicle on 16 November 2018. Since then the unit was not operational and after numerous phone calls and emails I have still not receive any feedback or support. I now had to install a unit from another company to make sure that my Insurance do not lapse. On all the calls to Tracker I am being advised that I will be liable for a cancellation fee for a unit that was never operational and a support team that was never prepare to assist me. Although my account with them are in a debit amount they are *******ly placing a debit order on my wife's account without her consent.