No Statements, No Feedback

It has been a number of months during which i have received no statements whatsoever from Tracker for my monthly subscription. At the beginning of December, I accidentally paid over a larger amount than I needed to pay, as I did not know how much to pay due to the lack of statements.

I communicated this to my bank, but they stated I need to contact Tracker themselves. I then contacted Najma Sallie via email (as their call centre was closed). I have not had any form of reply since, even though I see this as a rather urgent issue. It does not help clicking the 'Give me a call' button on your webpage either, as by the time the consultants call (weeks sometimes months later), I had forgotten what the issue at hand was.

I need this issue rectified asap.