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yvonne M

1 reviews | Active since Sept 2015

18 Jan 2024, 13:26

NO Service, WORST TRACKING COMPANY, ZERO TRACKING Infact

I have called countless time, sent countless emails regarding my unit not working, mind you this is now more than 2 months ago. I fail to understand how you operate, this goes to show that our vehicles are not under any protection. I don’t get how you fail at your primary function, it is disappointing. All I get is “your matter will be attended to”, “the technical department will get back to you”. What I want to know is what must happen should my vehicle get ******?????? I raised this issue with your consultants during the festive season to NO RESOLUTION. Your unit is depleting my battery even. And the audacity to debit on my account when you have not provided any service disgusts me most. Zero ethics. The worst.

And when you do get time to respond please kindly send someone to remove your unit. I would be more than happy to work with a company that values their customers

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Replies (2)
Tracker Connect
Tracker Connect's reply18 Jan 2024, 13:34
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply19 Jan 2024, 15:09
Official
Good day Yvonne,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. 

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect