No service received

On 14 February 2015 at 03:15 AM had an accident and needed some road assistance from Tracker.I had clicked the panic button and never received a call form tracker.I kept clicking the panic button surely over 30 minutes and no call from tracker.I called tracker at 04:21 and spoke to Tshepo or Themba advised him that I did not have enough airtime and gave him numbers and promised to return the call and never did.<br> <br> I have been paying tracker without defaulting my monthly payments and for the first time that I am in need of the services and was denied.I would like to know what I am paying for?Why do i still need to continue paying you guys?Very disappointing