No service No feedback No assistance - phone calls - e mails sent

<p>Morning</p> <p> 03 May 2017</p> <p>I am extremely unhappy about the tracking unit that was fitted in my vehicle on 30/04/2016</p> <p>Technician code</p> <p>Bar code</p> <p>Account No</p> <p> </p> <p>I received my first sms dated 18 June 2016 – stating unit is in working order</p> <p>I phoned in October 2016 and was sent a sms that my unit is in working order as test was done in September – received sms only after phone call</p> <p>I phoned yesterday 02 May at 09h29 to enquire about my unit and was told it is no longer in working order and that a technician needs to be sent out at a cost of R 400 to see what is the problem with my unit not working anymore</p> <p>My wife phoned 03 May and you denied that i ever phoned and no call was logged</p> <p>My wife was not allowed to speak to a manager and was told that she can not act on my behalf</p> <p>I was informed by the technician on date of installation that the unit has got a life time warranty and will not give any more problems</p> <p> </p> <p>I joined Tracker in 02/02/2010 where a new unit ( Retrieve) was fitted</p> <p>Unit was tested on 29/04/2010 at P&P Car Sound Boksburg where it was found to be working</p> <p> Unit was tested on 03/09/2012 at P&P Car Sound Boksburg and was found that unit is no longer working</p> <p>De-installation and Re-installation took place on 03/10/2013 at P&P Car Sound Boksburg</p> <p>Re-installation took place on 30/04/2016 at my home</p> <p>3 units replaced in last 3 years = 1 once every year</p> <p> </p> <p>I would like to know the following:</p> <p> </p> <p>What is the lifetime of the retrieve unit?<br />Why is the unit giving so much problems?<br />Will I have to fit and pay each and every year to have a new unit fitted? <br />What is the way forward in addressing these issues?<br />Am I the only one with these issues or does all your customers have these problems on a yearly basis?</p> <p>For what am i paying as there is no guarantee that my vehicle will be recovered when ****** as it is constantly fitted with an inferior product?</p> <p>What is the terms and conditions of cancelling the non service agreement?</p> <p> </p> <p>Your response regarding these problems raised will be highly appreciated</p> <p> </p> <p>Regards</p> <p> </p> <p>Marius Nel<br /> </p> <p>TO WHOM IT MAY CONCERN 04 May 2017</p> <p> </p> <p>I am still waiting for feedback from you – TRACKER regarding my complaint</p> <p> </p> <p>Please allow my wife Claudetta Nel Cell No ********** 371 to act on my behalf as spokesperson to sort out this problem</p> <p> </p> <p>You are welcome to contact me on 082 ********** should you need further clarity regarding this issue</p> <p> </p> <p> </p> <p>Morning - 28 April 2017</p> <p> </p> <p>I am supposed to receive a sms every six months from you indicating that my unit is working in my vehicle</p> <p> </p> <p>The last test was done in September and I had to phone in on the month of November to receive my sms</p> <p> </p> <p> I would appreciate it if a test can be done on the unit</p> <p> </p> <p>My contact details is 082 ********** </p> <p> </p> <p>Regards</p> <p> </p> <p>Marius</p> <p> </p> <p> </p>