NO SERVICE FROM TRACKER

Since the 27th of Feb 2015 ive been trying to arrange for a de/re installation with NO SUCCESS. after calling in 100 times I then get told to fill out a form which I sent on the 4 March 2015 to corporatedere@tracker. When I followed up on the 12 March I get told that they phoned the wrong people and then say they didn't get the forms from their departments which is not my problem. ME, as a customer have done more than what I am supposed to do and yet I cannot get this sorted out. Insurance time for the tracker installation has lapsed and I am going to hold tracker liable should something happen and my tracker is not installed. TODAY 13 March I called in and when I asked the operator to repeat her name as I couldn't hear it clearly, she laughed at me and hung up. I have no choice but to go this route and I will go take this up legally too if it leads this way should my tracker no be installed in 24 hours.