PH
Peter H
1 reviews | Active since Sept 2014
19 Feb 2025, 10:31
No service!
Purchased a car that had a tracker unit pre-installed. Signed up with Tracker and within 2 weeks the unit stopped working. Logged a call and agreed a time for the service team to come out to me and nobody pitched. If this is how my relationship with Tracker starts, it won't end well. I have cancelled my subscription and Tracker want me to pay to have the unit I paid for removed. What lousy service. Glad I'm not their customer anymore.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
19 Feb 2025, 10:54Good day Peter,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply19 Feb 2025, 10:54
Official
Good day Peter,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
19 Feb 2025, 11:17Good day Peter Herold, We confirm having contacted you and explained the resolution process of your query. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
Tracker Connect's reply19 Feb 2025, 11:17
Official
Good day Peter Herold, We confirm having contacted you and explained the resolution process of your query. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect
PH
Peter H's updateReviewer Update
19 Feb 2025, 11:45Correct, I was contacted but there was no resolution process explained. Just excuses. No further comms required as I am no longer a Tracker client.
PH
Peter H's update19 Feb 2025, 11:45
Reviewer Update
Correct, I was contacted but there was no resolution process explained. Just excuses. No further comms required as I am no longer a Tracker client.
Tracker Connect's replyOfficial
19 Feb 2025, 13:23Good day Peter, We apologise we were not able to meet your expectations, thank you so much for doing business with Tracker. Tracker Connect
Tracker Connect's reply19 Feb 2025, 13:23
Official
Good day Peter, We apologise we were not able to meet your expectations, thank you so much for doing business with Tracker. Tracker Connect