No Service delivery
Terrible Service.
On Numerous occasions had problems with Tracker not calling me and then sending me an SMS's stating they've called me.
Then They use the same call center number for everything to contact you and mostly they get blocked as the same number they use to do spam calls on sales are the number they use to call you when you have an emergency. I had to edited true caller to allow this number.
First time tracker just malfunctioned and they had to replace the unit also after I had to make a scene. Now every now and then I get false alarms on battery disconnects and only get sms's stating this and then one that I as called which never happened.
Really tired of this as I've mentioned before If this was a real emergency and I could not get to the phone you would've been useless and done nothing. had to run out in the rain today and waste business time to see if my bakkie was still in the parking spot.
You also failed on numerous occasions to correct me vehicle information. If you say I drive a double cab DTEQ please track it and return it to me as I do not drive that exact vehicle. Maybe I should go to court and claim one from you?
Next time this happens and I do not get any service from you I will remove the device, courier it to you. Cancel my Debit order and sue you for this bad practice you call a service.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
