No service delivery

On the 30th of January 2015 my car was ****** just after 10:00 in the morning. We phoned the police who responded very quickly and we phoned tracker immediately who was very helpful at the time and after a few questions they \activated"my tracker system. Since then I only received sms notifications saying that my car has not been retrieved as yet and that I need to wait for futher information. I say I cant wait till whenever they do receive a signal as I need my car and trusted tracker when I signed up as promises was made that in case of my car being ****** they will retrieve it. I am very disapointed in the service you gave. Why not get better technology if you know that *****s can de-activete your device? Thats what I am paying for? Cant wait to hear from you.<br> """