PR
Pieter R
1 reviews | Active since Jan 2011
14 Jul 2023, 09:27
No service ---cont.
A Hellopeter complaint is the only way I can get any assistance with Tracker. Not one but 2 Tracker units were installed in our vehicle on the 24 June 20023. I only received the login details on the 12 July. When I went into the system, I could not find our vehicle. Tracker then sent me a note to say the unit was faulty and someone will contact me in 72 hours. So, in the meantime we are paying for a service we are not receiving AND our vehicle is not covered if ******. How much flippin longer must I wait for a resolution. Please guys, this is the last company you must use for any tracking.
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Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
14 Jul 2023, 09:41Good Day Pieter
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
Best regards,
Tracker Connect's reply14 Jul 2023, 09:41
Official
Good Day Pieter
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
Best regards,
PR
Pieter R's updateReviewer Update
15 Jul 2023, 12:23Ok great. So an agent phoned with the good news that a technician will be available on the 26th July to try and resolve the faulty Tracker installation.
So it was installed on the 24th June but have to wait till the 26th July for them to rectify THEIR **** installation.
In the meantime we are paying for a service which we are not receiving AND the vehicle is not insured if it gets ******.
Well done again Tracker. You are a disgrace.
So it was installed on the 24th June but have to wait till the 26th July for them to rectify THEIR **** installation.
In the meantime we are paying for a service which we are not receiving AND the vehicle is not insured if it gets ******.
Well done again Tracker. You are a disgrace.
PR
Pieter R's update15 Jul 2023, 12:23
Reviewer Update
Ok great. So an agent phoned with the good news that a technician will be available on the 26th July to try and resolve the faulty Tracker installation.
So it was installed on the 24th June but have to wait till the 26th July for them to rectify THEIR **** installation.
In the meantime we are paying for a service which we are not receiving AND the vehicle is not insured if it gets ******.
Well done again Tracker. You are a disgrace.
So it was installed on the 24th June but have to wait till the 26th July for them to rectify THEIR **** installation.
In the meantime we are paying for a service which we are not receiving AND the vehicle is not insured if it gets ******.
Well done again Tracker. You are a disgrace.
Tracker Connect's replyOfficial
15 Jul 2023, 12:38Good Day Pieter
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply15 Jul 2023, 12:38
Official
Good Day Pieter
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
15 Jul 2023, 12:55Hi Pieter,
We confirm having made contact and advised that a service request has been logged for our senior technician to be assigned for unit inspection.
Tracker Connect
We confirm having made contact and advised that a service request has been logged for our senior technician to be assigned for unit inspection.
Tracker Connect
Best regards,
Tracker Connect's reply15 Jul 2023, 12:55
Official
Hi Pieter,
We confirm having made contact and advised that a service request has been logged for our senior technician to be assigned for unit inspection.
Tracker Connect
We confirm having made contact and advised that a service request has been logged for our senior technician to be assigned for unit inspection.
Tracker Connect
Best regards,