No service at all!

I have been trying to sort out problems on my mom's vehicle for nearly two months. I received a notification from Tracker at the beginning of July that they are not picking up a signal from my mother's vehicle. Apon contacting them they informed me that I could not have the unit tested until we have done a transfer of the account to from my deceased father's name to her's. They said that they would send the appropriate emai address to me as well as what is needed for the transfer. This never happened and I was back on the phone again with them the next week. The consultant gave me the wrong details over the phone and it was up to me to get the correct address through mailing other departments. I submitted the needed info on July 19 and phoned again. I was told that the process will take two weeks. Nothing happened again and at the beginning of August they suddenly did not take off the dedit order for the month. So now not only is the device not tested, I can not find out if it is fauly, the premium is not going off and my mom's inurance will not pay out if anythig shold happen. Spent more time on the phone. Was told to send to consultant Hlompho Molaba and that he would follow up. That was Monday, today, Friday and still NOTHING! How do you #WIN with this total disregard of their customer's safety?