No service at all.

After months of trying I still did not receive any response.

I am writing to express my deep concern and disappointment with the service provided by Tracker, a company that I have trusted to ensure the safety of my family through your vehicle tracking and accident notification system.

On June 10, 2024, my son was involved in a serious accident. Disturbingly, despite the Tracker module being fully functional and even recording the movement of the vehicle by the towing company, no accident notification was sent. The failure to receive this critical alert is not only frustrating but deeply concerning, as the primary reason I chose Tracker was for its advertised accident alert feature—a service that can make the difference between life and death in emergencies.

When I reached out to your customer service team for an explanation, I was informed via email that "The impact notification is not selected on the system," and received a report indicating the last update on June 10, 2024, at 09:16:20. This response is unacceptable and leaves several critical questions unanswered. Most importantly, why was this crucial feature not activated, despite being the main reason for my subscription to your service?

The safety and well-being of my family are of utmost importance, and I rely on Tracker to provide the level of service that was promised at the time of purchase. The failure to deliver on this promise is a severe breach of trust and responsibility.

I am requesting a thorough investigation into this matter and a detailed explanation of why the accident alert notification was not activated. Additionally, I expect immediate action to ensure that this feature is properly activated and functional moving forward.

Your prompt attention to this matter would be greatly appreciated, as would assurances that steps are being taken to prevent such failures in the future. I look forward to your response and a satisfactory resolution.