No service and sales support

<p>We have a company fleet of over 20 vehicles on the tracker retreive and tom tom web fleet system whereby i am responsible for. I started with the company in 2016 and tried to get someone from tracker to come through to explain our tracker profile with us. I was then contacted by Ramona Reddy (Business sales consultant) who scheduled a meeting with me at our offices but did not pitch up. I scheduled a second meeting and finally we meet in August 2016 and i told her to have a look into our account and supply me with log in details for one unit which has a sky trax device whihc happens to be our CEO's vehicle. It is now 6 months with countless follow-ups and nothing has been done. Also some of our vehicles only has the tom tom webfleet and not the tracker retrieve to which we agreed that all vehicles must be installed with tracker retrieve but nothing has happened thus far. Then in January 2017, we purchased a new vehicle and i send through the addendum form on the 17 January to fit a tracker retrieve and tom tom webfleet system and followed up numerous times via email with no response back, I also tried phoning Ramona but she does not answer her phone. Now we have a new delivery vehiclewith no tracker or tom tom system. I decided to try another business sales consultant because clearly the one i was dealing with is not bothered about service. I got hold of Pierre Voges (Business sales consultant) and he scheduled a meeting with me on the 28th February at 11am but surprise, he did not pitch. I am starting to wonder if Tracker a professional company or a mickey mouse show. </p> <p> </p> <p>Anyway, we finally meet again and i discussed the utter disappointment we as a business are facing with Tracker. He promised that he will look into our account and support us. During Feburary, we purchased another two vehicles and i sent Pierre the addendum form together with a tracker de-installation/re-installation form on the 9/3/2017 and then a follow up mail on the 15/3/2017 but both emails was totally ignored. We are now sitting with 3 new vehicles which is opened to risk because of the lack of service from your guys. </p> <p> </p> <p>I would like a manager to contact me to explain to me how your processes work and what i need to do to get some service.</p>