HC
Harry C

1 reviews | Active since Jan 2018

03 Oct 2018, 16:38

No response to emails from tracker. Very bad service, should be ashamed of yourself.

I was dealing with Katleho Gonya who responded to my emails very quickly. When I contacted het on 30 September 2018 to cancel the product she ignored my email. Today is 3 October and I have heard nothing from her. I also sent an email to ********** on 27 September 2018. I have had a reply with this reference number WI822122 but nothing since. Why bother with an email where clients can submit emails but no one bothers to respond.

Very bad service, should be ashamed of yourself.

0
Replies (2)
Tracker Connect
Tracker Connect's reply04 Oct 2018, 07:39
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Tracker Connect
Tracker Connect's reply04 Oct 2018, 08:11
Official

Good day Mr Coetsee,

We confirm that we have made contact with you and assisted accordingly. Thank you for bringing this matter to our attention, we look into it further.

Kind Regards

Tracker Connect Customer Care